Woden - EN

Petitions, complaints, claims, requests, congratulations

At Woden® our main objective is to provide an unmatched experience to our customers and for this reason, every day we strive to offer a service that exceeds their expectations, working focused on their loyalty and satisfaction.

We offer different communication channels to attend to our customers requirements. We invite you to contact us through our service line +57 (1) 355 8200 in the city of Bogota or write to the email atencionalcliente@woden.com.co.

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Tipos de trámite

Petition

It is the right that every person has to request or claim before the competent authorities for reasons of general interest or particular interest to raise respectful requests for information and / or consultation and to obtain prompt resolution thereof.

Complain

Any verbal, written or electronic expression of dissatisfaction with a behavior and that requires a response. Complaints must be resolved, attended or answered within the fifteen days following the date of their presentation.

Claim

Any verbal expression of dissatisfaction referring to the provision of a service, that is, it is a formal statement for the breach of a right that has been harmed or threatened, caused by poor provision or unjustified suspension of the service.

Suggestion

Any verbal expression of recommendation delivered, which is intended to improve the service provided.

Send Your Request

To register your request, complaint, claim, suggestion and / or congratulation, fill out the form.

Through our service line and our email, you can process and / or request information regarding your petitions, complaints / claims, suggestions or congratulations.